Terms and Conditions
Last Updated: May 9, 2026
1. ACCEPTANCE OF THE TERMS
Welcome to Libravie SURL. A website for Burundi that provides an online platform to introduce sellers and service providers including event organisers and real estate owners or agents to buyers and service users. It is expected by all, Libravie SURL, its users and account holders to act in the spirit of goodwill to all, to be fair, just and decent in all our dealings and to operate in good faith. It is in this spirit and requirements of the Law that we have constructed our Terms of Use and Policies. Please read all our terms and policies together with our privacy policy as they constitute a legally binding agreement between Libravie SURL (collectively referred to as ‘Libravie’, ‘Libravie SURL’, ‘website’, ‘platform’, ‘site’, ‘us, ‘we’, & ‘our’) and you, whether an individual or an enterprise, defining your lawful and expected conduct when accessing Libravie SURL whether on our website or via our Application. These terms are effective from January 2025 affecting current & new users once approved applicable in all directories on the website. You accept these terms when accessing Libravie.com and when registering. These terms and policies are updated from time to time which will be published on Libravie.com.
2. LIABILITY
Libravie provides an online platform for sellers, service providers to advertise their products and services for the public to view. Libravie is not involved in any negotiations or sale process between sellers and buyers and service providers and users. The verification, the discussion, the arrangements and the purchase are solely between buyers and sellers. Libravie is not the seller or provider and is not responsible for the content of the ads hence, Libravie cannot guarantee any of the contents in the postings placed by account holders. Whilst we take measures to ensure acting in good faith by all who use Libravie.com, we expressly disclaim any liability in connection with materials and information posted by account holders and users.
Libravie does not accept liability of any description for the posting of any unlawful, threatening, abusive, defamatory, racist including caste and tribal differences , obscene or indecent information or material of any kind which violates or infringes upon the rights of any other person and our Terms of Use, including without limitation any material enabling, facilitating and encouraging behaviour and ideals that constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law. Any such materials will result in the removal of the material, notification placed on our website after a warning has been given, and may lead to being barred from the website and reported to the authorities.
Libravie is not liable for any loss suffered whether financial or otherwise such as goodwill or reputation, that arose out of your use or misuse of our website. This stands even where we were made aware of or could have foreseen any such damage occuring. Any jurisdiction under which this disclaimer of warranties or exclusion of damages is exempted and if we are found to be liable, our liability to you or any third party (whether in contract, tort, negligence, strict liability in tort, by statute or otherwise) is limited to the lesser of (a) the total fees you paid to us in the 6 months prior to the action giving rise to liability, and (b) 200,000BIF.
Whilst every reasonable effort is made to ensure a trouble-free website, we cannot guarantee an error-free operation, or a secure access to our services, or that defects will be corrected. We do not give any promises or warranties (whether expressed or implied) about the operation and availability of our sites, services, applications or tools.
Release
If you have a dispute with any users or account holders of Libravie, you release us (and our directors, employees and agents) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes. Although we are not obligated to intervene, Libravie does have a resolution centre that helps with disputes.
3. TERMS OF USE
It is understood that Libravie provides an online platform enabling sellers of products and services to advertise, making available an online marketplace for buyers to have a wider and more selective choice and to directly contact and finalise any purchases with the registered sellers and service providers. Libravie is not a party in the sale of goods and services or negotiations. Libravie, therefore, is not responsible nor liable in any way for the content of the ads.
However, since Libravie takes good and fair conduct very seriously, ensuring a trustable and effective platform for all, our registration process, Terms of Use and Policies and further identity checks are there to ensure fraudulant and bad behaviour is minimised, removed and reported. To this effect please read and understand our Terms and Policies before using Libravie. Please click here to read our safe buying advice.
Account Registration
You must be over 18 years of age to create an account or, if you are under the age of 18 and over 16, you must have received permission to create an account with Libravie from your parent or guardian who will have read and agreed to the terms, policies and rules to operate on Libravie.
Any user wishing to post an item has to register and create an account with Libravie SURL and provide the information on the registration form. Certain features may require registration even for non-sellers.
Account can be created as an indiviual or company or representative of a company or business.
Only one account can be created. Duplicate accounts are not allowed that may result in temporary or permanent block on your account or postings. Where the device by which you access Libravie is used by more than one person, then we may request in date proof of IDs of all users.
The information provided by you must be accurate, true and complete that must be verifiable upon request.
Libravie SURL may request further confirmation of your identity by submitting a copy of passport or national ID card.
Any false or misleading information on your ID or location may lead to blocking or closure of your account.
Your Account has to be updated whenever any details change that affects it, such as new contact details or change of location.
You are responsible for the security on your account and are liable for activity performed on it using your access details. You must immediately notify Libravie of any unauthorised access and or use of your account or breach of security. We will not and cannot be held liable for any loss or damage incurred from your failure to comply.
You agree to immediately change your password to access your Libravie account if you have a suspicion that your Account access details were disclosed or probably used by the third parties.
We reserve the right at our discretion to refuse or delete your Account, or your access to our services, with or without notice to you, in the event that you breach our Terms and Policies.
Libravie SURL maintains an anti-money laundering compliance program and reserves the right to perform due diligence checks on all users of the marketplace.
You agree to furnish to the Company, upon request, any information, documentation, or access to your business premises that the Company may require:
(a) to verify your compliance with and proper performance of your obligations under this Agreement;
(b) to enable disclosures pursuant to a valid order issued by a court or other governmental authority; or
(c) as otherwise mandated by applicable law or regulation.
Users may create accounts using Social login services such of Google and Facebook. Email verification may be required later. See our privacy policy.
Using Libravie.com
As a condition of using Libravie, you agree to abide by the following applicable to all Directories on the website, Events, General Goods, Service, Real Estate and Vehicles:
1. You will not act against any Burundi laws.
2. You will not use Libravie in violation of applicable laws, regulations, rules, guidelines.
3. You will not use Libravie for any illegal or unauthorized purpose.
4. You will not post a listing that offer any Prohibited or Illegal items or items listed below by us.
5. You will not act against our terms and policies or violate them.
6. You will not post illegal ,obscene, indecent, malicious, defaming, slanderous and sexual materials in a listing or on our website.
7. You will not have listings, comments and messages that are intentionally false, misleading, threatening, abusive and deragotary.
8. You will not commit fraud against any users nor post fraufulant listings.
9. Ad that contains adult, mature or erotic content are not allowed.
10. All posts listed by registered sellers must be accurate, truthful, describing any faults or limitations and not be misleading or fraudulant. Price of goods or services must be displayed.
11. The contact details of all registered with Libravie must be current and accessible for Libravie as well as Libravie users.
12. Adding fake or invalid phone numbers is not allowed by any users of the website.
13. Personals ads, like dating, are not permitted.
14. Ads are to be posted in the nearest appropriate category.
15. Each item, job or service can only be posted once. Duplicates and spam ads are not allowed.
16. Each ad must only contain one item. Multiple items must be listed in individual ads, except for the exact same item offering choice of colours and size. Job ads with multiple openings for the same position are exempt from this condition.
17. URLs must be only entered in the URL field.
18. All registered users must enter their contact details only in the correct field whilst submitting their ads. Revealing these details in the ad description, photos or title is not allowed.
19. Irrelevant keywords spamming within your ad to manipulate searches is not allowed.
20. Offensive language, hate speech or extreme profanity are not allowed. Action may be taken against offenders.
21. Auction type ads are not permitted.
22. Once an item is sold and no longer available it should be deleted or marked as sold by the poster.
23. All items and services must be based in Burundi.
24. Ads stating that they will not accept cash, bank or digital payments are not permitted.
25. Ads stating that the item is not able to be inspected or picked up in person are not allowed.
26. Pre-order ads are not allowed. All items must be in the possession of the seller before they can be posted.
27. Ads or comments advocating hate, defamation, violence, discrimination, racism including ethnicity, are not alowed.
28. Information of solely promotional nature with no offers of specific goods or services is not allowed.
29. Direct or indirect references to any other web sites, references, or information about websites competing with Libravie is not allowed.
30. We retain the right to remove any listings, regardless of category, that contains inaccuracies, falsehoods or misleading information, or exploits vulnerable users.
31. You will not attempt to interfere with the normal operation of our website in any way, by means of software, viruses, trojans, worms and any other malware.
32. You will not aim to collect and harvest details of other users or to contact them by any means for any commercial purposes.
33. You will not copy, modify, distribute any other User Content without consent of the respective user.
34. You have a legal title to the items offered for sale in your announcement.
35. You have any or all of the required license or are otherwise legally authorized by applicable law, to offer for sale, to advertise, and distribute goods and services described in your listing.
4. WHAT IS NOT ALLOWED ON LIBRAVIE.COM
Aside from what is illegal in Burundi the following are also not allowed on Libravie.
Adult films and DVDs
Adult toys or other erotic products
Alcohol
Botox and Dermal Fillers, includes related equipment and services
Dangerous & prohibited chemicals
Digital goods, including currencies
Fake, replica, or unauthorised trademark items
Firearms, ammunition and equipmentGuns, including air guns, BB guns, replica guns, and paintball guns
Silencers
Ammunition, including ammo for paintball
Hunting equipment
Fireworks
Flipper Zero Multi-tool Devices
Gambling and Fruit/slot machines
Lottery tickets
Massage services
Offering sexual service. Genuine massage and well-being services are allowed
Ads that include reference to age, gender, race, physical attributes are not allowed
Mystery Boxes where all contents, or potential contents, of the box are not clearly disclosed in the description of the ad
Personal information or mailing lists
Bulk emails, Internet Protocol (IP), instant messenger (IM), or mailing lists that contain names, addresses, phone numbers, or other personal info
Tools or software designed to send spam
Property ads that offer accommodation at a discounted rate or free in exchange for sexual relations or services
Protected species
Protected species whether in part or whole, alive or dead are not allowed
Ivory
Psychics, palmistry, fortune tellers, soothsayers, metaphysical, dark magic and evil eye removals, products and services of any such kind are not permitted.
Red diesel
Security tag removal products
Steroids
Stolen good, this includes blocked phones or no-signal phones
Tickets not intended for sale
Unlocked hardware and software
Unlocking software (software that unlocks any electronic item, like a phone)
Mileage Correction tools and services for vehicles
all GPS & Signal jammers
all “clock blocking” devices
Weapons and knives
Crossbows and archery sets
5. Communications Between Users
The Platform allows registered users to contact one another with a chat or email option or by phone.
We are not responsible for User interactions, transactions between users, product quality, delivery issues, payments, disputes or damages arising from transactions.
Users are encouraged to exercise caution and verify information independently.
6. FEES
All listings are to be paid for except for stated free listing in a Directory
All fees cover duration of your chosen option from the packages available
Charges are per month or annual
Charges are for single or multiple ads
Payment is prior to posting a listing
Payment to be made by digital or bank transfer on the stated number or account details respectively
Once payment is cleared your ad or ads will go live within 24 hours of your submission for approval
We reserve the right to change the fees and payment methods for any reason
All fees are non-refundable including annual payments, due to the nature of online services. Unless otherwise explicitly provided by mandatory rules of the applicable law, the fees are non-refundable
Packages and prices may change within a notice period.
Click here to view the fees and packages
7. INTELLECTUAL PROPERTY
Content posted that infinges on the rights of third parties are not allowed, in particular the rights relating to patents, utility model certificates, industrial designs, layout designs for integrated circuits, traditional knowledge, crafts objects and distinctive signs. This includes copyright, design and trademark infrigements. Counterfeits are not allowed.
You faithfully agree that your use of our platform and any section thereof, will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties.
Any contents posted by you is your intellectual property and Libravie does not claim ownership of it. This being the case, you agree that Libravie is able to retain copies of all information given in the registration, your ads and its content and to use these as reasonably necessary for or incidental to the operation of Libravie and as described in these Terms and the Privacy Policy. You grant Libravie the non-exclusive, worldwide, transferable, perpetual, irrevocable right to copy, modify, adapt, store, publish, distribute, publicly display and perform, communicate and make available to the public the user content in connection with our services, including to using for marketing, advertising, and other purposes.
Where it is believed that any ad has infringed any rights, then the legal representative needs to report this in the correct manner. Click here.
8. RIGHTS GOVERNING LAW AND JURISDICTION
These terms and our other policies make up the total agreement between Libravie and you. This agreement shall be governed and construed in all respects by the laws of Burundi. Any claims or disputes that may arise in connection with these terms must be resolved as per the laws and by the courts of Burundi.
Where a court rules against any of the terms, the remaining terms will continue to apply. If we don’t enforce any particular provisions or breach thereof in the terms of use, we are not waiving our right to do so later.
All notices to us must be sent by registered mail to 17 Rue de Kirundo, Quartier Asiatique, Bujumbura, Burundi. We will send notices to you via the email address you provide, or by registered mail.
9. RESOLUTION OF DISPUTES
Any dispute between you and Libravie or between you and a post owner, has to be notified by email to disputes@libravie.com. For the purpose of maintaining a safe site for all to use, we will investigate any reported misconduct or breach of the terms of use, although we are not liable for any loss or damage suffered. Include as much information as possible including dates, times and mode of communication.
10. CONTACT
Libravie SURL
17 Rue de Kirundo
Quartier Asiatique
Bujumbura
Tel: 67040000
Email: info@libravie.com